Monday, June 30, 2008

Do NOT buy a Kirby Vacuum.

I just got off the phone with Kirby. I’ve had a Kirby vacuum since a month before my wedding, so about 5 1/2 years. Never a problem. Loved it, etc. Then, today, out of nowhere, while vacuuming, the heavy plastic handle busted off my vacuum! I called their customer service line, and was informed that manufacturer’s defects are covered for three years. I am beyond that, obviously. That’s fine, although it does leave me wondering exactly what is still covered, if anything. They transferred me to service and parts. After I was informed that the woman on the other end of the line has no idea how or why my handle broke, I was told it would be $20.25 to get the new part. That’s all well and good.
My mother says in the background “I told you to buy a Dyson!” Debbie from Kirby chuckles.
She proceeds to ask for my address, etc.
My mother says ”I’ve never had a problem with my Dyson…”
Debbie says “You can tell your mother that I’ve never had a problem with my Kirby, either, and I’ve had it for 14 years!” (complete with NSBR worthy snark. I wonder if she’s “one of us”?)
That was rude, and inappropriate, I thought. I was willing to let it go, in order to get my vacuum fixed. Then, it’s time for my credit card information. Suddenly, the total has changed to $27 and change. I wasn’t quoted shipping and tax originally. I got Debbie’s direct line (so I thought), and hung up with her to call my local vacuum repairman.

After a little research, he found what he needed, and it turns out my repair will cost $22, parts and labor. I’m a bit confused as to why it’s less expensive for me to have it repaired locally, by an independent dealer than it is to order the part direct from the factory and repair it myself?

Frankly, I’m a stubborn woman, and after Debbie gave me an attitude, it wouldn’t have mattered what my local guy was charging, he still would have gotten my money.

I then attempted to call Debbie back, and give her a chance to make it right, so to speak. I wanted to let her know that I didn’t appreciate her tone or attitude, and let her fix it. Alas, Debbie didn’t give me her direct line, and I had to be transferred. I waited on hold, and then was given Debbie’s voicemail. I left her a message, then sent Kirby an email, voicing my opinion.
In that email, I stated that I’d be telling the people I knew NOT to buy a Kirby, due to their poor customer service. So, here I am. Telling you. Don’t buy a Kirby.

Here's the email I sent to Kirby:

To whom it may concern:

I purchased a Kirby Ultimate G in Oct. 2002. Today, the handle broke off the vacuum. There was NO unusual wear and tear, as I am very gentle and careful with my belongings; especially those that I've paid over $1000 for.
When I called your customer service line, I was told that manufacturer's defects are not covered under warranty after three years. Upon purchase, I was told that this vacuum would be a lifetime purchase. I am curious, therefore, to know why after only 5 1/2 years, am I forced to pay to replace the handle (something I consider an integral part of my vacuum)? Exactly what is covered under warranty, if not defects? Do you not stand behind the product line you sell?

Then, I was transferred to the service department. Fine. I have to pay for a new handle. The woman I spoke with was less than chipper with hearing my mother in the background, extolling the virtues of her Dyson over my Kirby. I spoke with Debbie, by the way. She quoted me $20.25, then when it was time to give her my credit card number, the amount was suddenly $27+. I wasn't quoted for shipping originally. So, I got Debbie's phone number, and hung up, to call my local vacuum repair store. He was able to get me my handle for $22, installation included. I must admit, I am very curious as to how an independent retailer is able to give me a better price AND better service than the people who sold me the very item I am looking to have serviced???

I wish to tell you that I am very disappointed and dissatisfied with the "customer service" I received today when calling you. I called Debbie back, by the way. I wanted to let her know that I was dissatisfied, and give your company a chance to rectify the situation before I made my final judgment. Alas, Debbie does not answer her phone. Perhaps you should take a few of my thousand dollars, and properly train the people you have on the front lines, answering calls, and representing you.

I will be telling everyone I know how dissatisfied, and upset I am with your company. My husband's parents were very intrigued by my Kirby, and I had nothing but praises to sing of you. They were about to purchase one. They, like me, highly value customer service. I will be calling them today to tell them about my experiences, and rest assured. You needn't worry about their money. Dyson knows what to do with it, I'm sure.

My mother wanted me to buy a Dyson, not a Kirby... I guess Mother does indeed know best.

~(my name here)

I need your help!

I want to do something HUGE for Jake's 30th. It's 3 years away (yesterday he turned 27). In that time, I'm looking at hiding away at least $3k for this, maybe more. He's *never* EVER in his whole life had a birthday party. So, I was thinking throw him a HUGE party, right? But then somebody said "What about a destination thing?" And that got me thinking...What if I took the $, and made plans for an AMAZING 3 night getaway to NYC? Still an unforgettable birthday, no?

Let me know which idea you think is better, and what ideas you have for whichever idea you like more! :)

Thursday, June 26, 2008

House Quiz #3!

Who is your favorite member of the Order of the Phoenix? Sirius Black.

Favorite person at Hogwarts? Hermione

Favorite spell or charm to use? Reparo. It comes in very handy with my two clumsy house elves.
Best and worst classes at Hogwarts? Best? Transfiguration. Worst? Herbology. No green thumb here... More like black thumb!

Favorite flower? Calla Lily

What is your beverage of choice? Coffee, tea, latte, soda/pop? Soda. Coke, more specifically

Favorite muggle music? Barenaked Ladies

How many family members do you have? 4. Me, the husband, and the two house elves.

What do you do on your summer vacation? What is your Favorite vacation ever taken? If we can get away, we usually visit family in Vermont. My favorite was our Honeymoon trip to Antigua.

What is your favorite subject at Hogwarts? Why? Transfiguration. I think we all want to change sometimes.

How many pairs of shoes (footwear) do you have? Which are your favorite pair? Over 40. Once I hit 40 pair, I stopped counting! I love my black boots. Stiletto heels. Come to just below my knees.

How many projects do you have OTN (on the needles)? 7

What is the oldest project you're working on and when did you cast it on? Michael's baby blanket. I cast on for it as soon as I found out Alicia was pregnant. Michael was born last Friday, and I'm still not done with the blanket. *oops*. It's not hard. Just straight garter stitch... But its sooooo boring! lol.

Favorite Food(s): Meatloaf, mashed potatoes, and green beans with whole milk to drink. Yum!

Thursday, June 19, 2008

Quidditch Round 2!

1. At the beginning of the year feast, who is the only person who rudely interrupts Dumbledore during his speech?
a. Professor Snape
b. Professor Umbridge
c. Hagrid
d. Harry Potter
2. Off what street is the alley where Harry first met Sirius?
a. Diagon Alley
b. Little Whinging
c. Magnolia Crescent
d. Privet Drive
3. Tonks’ mother had two sisters, both pure-bloods, and both left on the Black Family Tree. What are their names?
a. Elladora and Meliflua
b. Bellatrix and Elladora
c. Narcissa and Bellatrix
d. Meliflua and Narcissa
4. What spell are the students studying in McGonalgall’s class when Umbrdige is doing her inspection?
a. The Acquiring Spell
b. The Shrinking Spell
c. The Demolishing Spell
d. The Vanishing Spell
5. Who comes to warn Harry and the rest of Dumbledore’s Army that Umbridge and her group of followers are coming to break up their meeting?
Answer: _________Dobby______________ (five letters)
6. Who are the members of the Order that met Harry Potter in the Dursely’s house during the summer before his fifth year?
a. Remus Lupin, Sirius Black, Alastor Moody, Sturgis Podmore, Dedalus Diggle, Hestia Jones, Elphias Doge, Nymphadora Tonks, Mundungus Fletcher
b. Alastor Moody, Albus Dumbledore, Remus Lupin, Sirius Black, Nymphadora Tonks, Dedalus Diggle, Sturgis Podmore, Emmeline Vance
c. Alastor Moody, Nymphadora Tonks, Kingsley Shacklebolt, Elphias Doge, Dedalus Diggle, Remus Lupin, Emmeline Vance, Sturgis Podmore, Hestia Jones
d. Remus Lupin, Alastor Moody, Nymphadora Tonks, Sirius Black, Kingsley Shacklebolt, Elphias Doge, Dedalus Diggle, Sturgis Podmore, Hestia Jones
7. Moody used the Disillusionment Charm on Harry.
a. Yes
b. No
8. Which of these Death Eaters is Sirius related to?
a. Lucius Malfoy
b. Bellatrix Lestrange
c. Regulus Black
d. All of these
9. At what age did Sirius leave his home?
Answer: _________16__________ (Number)
10. How many of the original Order members were killed (don’t include those who disappeared)?
a. 9
b. 8
c. 6

d. 10

Picture Scavenger
Post these pictures to your blog. They must either be posted or linked to from your blog in order to receive points.
Kingsley Shacklebolt
Bellatrix Lestrange
Nymphadora Tonks
Remus Lupin

Friday, June 13, 2008

If you're the praying type...

Please do so now.

I just found out this morning that my ill 73 year old grandmother has an aneurysm in her stomach. It's inoperable, and could burst at any time. If it does, her passing will be instant, and painless. She'll not feel a thing. She's also currently trying to get over pneumonia, and some bruised/cracked bones from a fall.

Could you pray for her? I'm frightened.

Thursday, June 12, 2008


I got this survey in my email, and decided to answer it here:

01. What time did you get up this morning? 6:30
02. Diamonds or pearls? Diamonds
03. What was the last film you saw at the cinema? Baby Mama
04. What is your favorite TV show? Desperate Housewives probably
05. What do you usually have for breakfast? onion bagel
06. What is your middle name? Paige
07. What food do you dislike? brussell sprouts, asparagus, cabbage, and organ meats
08. What is your favorite CD at the moment? don't have one right now...
09. What kind of car do you drive? don't drive
10.What is your favorite sandwich? meatball sub
11. What characteristic do you despise? liars
12.Favorite item of clothing? Skirts
13. If you could go anywhere in the world on vacation, where would you go? Europe
14. Favorite brand of clothing? Mostly, I wear Old Navy
15. Where would you retire to? Good question... hmmm.... Maybe Utah.
16. What did you do on your last birthday? nothing special... Took care of the kids, made dinner, so on and so forth... regular day.
17. Favorite sport to watch? Baseball
21. When is your birthday? Aug. 22
22. you a morning person or a night person? Night person
23. What is your shoe size? 9
24. Pets? no
25. Any new and exciting news you'd like to share with us? Just got a new apartment!
What did you want to be when you were little? Mommy
27. What are you today? Mommy
28. Favorite candy? Spangler's Circus Peanuts
29. your favorite flower? Calla Lily
30. What is a day on the calendar you are looking forward to? Sunday. Stitch 'n' Pitch, baby!
Full first name? Veronica
33. What are you listening to right now? the girls are watching Horton Hears A Who
34. What was the last thing you ate? onion bagel
35. Do you wish on stars? no
36. If you were a crayon, what color would you be? green
37. How is the weather right now? warm & sunny
38. Last person you spoke to on the phone? my mother. Had to call her to let her know that gram has a dr. appt. today
39. Favorite soft drink? Coke
40. Favorite restaurant? Olive garden
41. Hair color? dark blonde
42. What was your favorite toy as a child? books. I was lame, lol
43. Summer or winter? Winter
44. Hugs or kisses? Hugs
45. Chocolate or Vanilla? CHOCOLATE
46. Coffee or tea? Niether
47. Do you want your friends to email you back? usually, lol
48. When was the last time you cried? yesterday. the stress of life is getting to me, man
49. What is under your bed? Books. I'm still lame!
50. What did you do last night? Had dinner with Amanda, and watched the Bucket List. The last two minutes of the freakin' disk wouldn't play, so I haven't seen the ending.
51. What are you afraid of? moths
52. Salty or sweet? Sweet
53. How many keys on your key ring? 3. My house, my mother's house, and the strong box.
54. How many years at your current job? 1/2
55. Favorite day of the week? Thursday. It's our Saturday, due to Jake's weird days off.
56. How many towns have you lived in? 4
57. Do you make friends easily? Depends. Usually.

Tuesday, June 10, 2008

Mother in Law issues...

Okay, here’s my conundrum… I have exactly 2 FO. A Taos Beret which I made for my MIL, that she loves. And 1/2 a pair of modified Monkey socks, in MadelineTosh Vermillion, for me. I’m in love with this sock, and so proud of myself.Here’s where the problem comes in: We were at my IL’s on Friday. Saturday was my MIL’s birthday. She always makes a big deal about how she doesn’t want presents, use your money on yourselves, etc. I was working on the second sock, and showed her the first finished one, since she’d seen it as a WIP as well.We were getting ready to leave…hugs and kisses all around, yadda yadda. She says “Thanks so much for my card and my socks!”

WHAT?!?!?! I seriously almost cried on the way home, lol… Dh looked at me when we got in the car and said “I didn’t know you told her they were for her.”I said, “I didn’t! She better not assume that EVERYTHING I knit is for her!”

lol… On the one hand, I’m really glad that she enjoys what I do, and wants handmade items (makes Christmas about a million times easier when it comes to her, as I never know what to get her!)

On the other hand, I really want my socks… but can’t tell her that they aren’t for her now, without looking like I’m a selfish, bad DIL.

UGH! :) This would never have happened with a scrapbook page!


Re-reading this, I don't want to sound like she's selfish... I have NEVER, in 5 1/2 years of marriage to this woman's son, EVER heard her ask for ANYTHING. That's what makes it so impossible to say no...

Monday, June 9, 2008

Loving it!

The new place is great! My neighbors are quiet, the apartment isn't too small, and there's nothing sweeter than hearing Laura talk about her "new 'parmen' ":) LOVE IT!

I'm going to take pics today of everything all furnished, and cuted up. There's not much on the walls yet... I've still got some decorating to do, but ALL the boxes have been emptied and put away! Woo hoo!

Thursday, June 5, 2008

My Patronus

The RAM, the ram is the most versatile of the patronuses using the geography of the land to its advantage. It has strong inner strength and is truly mighty. Using its horns it bashes into dementors as if it was nothing. This is one of the most useful and loyal of patronuses.

All Moved In!

We're all moved in. Internet should be up and running at home on monday... Pics to follow soon!

House Quiz #2

Unscramble the words below:

1. onihexp______phoenix__________
2. nro______ron__________
3. mayr_______army_________
4. seelway_________weasley_______
5. hrigda____hagrid____________
6. ifdynrrgof______gryffindor__________
7. dawn_______wand_________
8. oshawrgt_______hogwarts_________
9. busnim_________nimbus_______
10. bdulodeerm_____dumbledore___________
11. bydob______dobby__________
12. bugmrdie______umbridge__________
13. emionehr______hermione__________
14. rhayr______harry__________
15. arkreech_______kreacher_________
16. riissu______sirius__________
17. dootvlemr_____voldemort___________
18. ptrote______potter__________
19. hwgedi______hedwig__________
20. ebtahlkclso_______shacklebolt_________
Please be sure to submit your answers to you blog by midnight on Saturday! I will be checking on Sunday and will post the winner on Tuesday!Good Luck!!